Workforce Management

Constantly adaptable business models, short product cycles and shortage of skilled labor are the driving forces behind the requirement to use the resources of the company efficiently. If you have been looking for workforce management on our web portal, you probably already know what it is and want to know how Informance can help you do that.

Informance GmbH supports companies with their solutions to react agile. This applies in particular to the strategic personnel and operational planning.


Why Workforce Management?

Rigid personnel planning and deployment plans as well as deadlocked structures paralyze growth. The flexible, needs-optimized and employee-oriented management of the personnel becomes a strategic instrument and a long-term competitive advantage.

The large proportion of personnel costs in the cost structures of companies underscores the strategic importance of optimized workforce planning. New developments, such as increasing flexibility of working time and changing employee needs, also reinforce the need to address goal-oriented workforce management. The goal is to use the existing human resources more intelligently and to be able to adapt quickly and agile to changing conditions at any time, without neglecting the strategic planning. An efficient design as well as optimized coordination of working time management, resource planning and the determination of personnel needs offer enormous savings potential. In addition, a high-quality data set can be used as a reliable basis for decision-making.

Benefits of efficient workforce management

Classical workforce management sees itself as a mechanism to increase the performance of the workforce or to keep it at a consistently high level. The corresponding systems of the innumerable providers are usually quite large and require a multiplicity of expensive adjustments in order to generate for the respective enterprise added value.

At Informance, we define workforce management as a holistic, highly process-driven approach. The disposition does not only refer to mobile resources (for example, employees, vehicles, machines, etc.), but it is crucial that the right resource is allocated at the right time according to the order. If the resource is a sales representative, their mobile connection is also part of workforce management. Workforce Management takes into account the qualifications, the material carried and the capacity utilization of the service employees. It is permanently planned in real time, whereby the data of the service employees are automatically transferred to the back office and thus short-term changes can be considered quickly.

For disposition, it is a great challenge to design an ideal resource planning without workforce management. Well-planned operations can quickly end in chaos when unplanned disruptions suddenly have to be interposed. Then the question arises: Who are you sending to the next assignment? Who is suitable? Who takes over the orders that were already planned? Companies that can not rely on optimized resource planning in such situations find it difficult to best manage their sales force. The result is often additional costs for the company due to overtime, poor customer service and inefficiently planned operations.



Is it worthwhile to focus on workforce management?

Will workforce management save costs and increase efficiency? The answer is definitely yes! All processes concerning the technical field service are optimized and accelerated. However, it is important to do a thorough process analysis in advance. Workforce management should be tailored to the needs of individual companies across departments. If these conditions are met, nothing stands in the way of success.